Women-Drivers.com Named to dealerElite’s 10 Most Interesting & Innovative Auto Companies

Posted: July 22, 2013 by Anne Fleming, Car Buying Advocate

PITTSBURGH, PA – Women-Drivers.com the premier women’s online review service, connecting women to Certified Women-Drivers Friendly® Car Dealers, was named to the dealerElite’s 10 Most Interesting and Innovative Automotive Companies of 2013. dealerElite, the largest social network of automobile professionals, used the input of a select field of industry leaders to narrow this list to a group of top ten companies that are growing and innovating in a way that has a significant impact on the way the industry does business.

“This is an honor to be in this classification and acknowledged as a difference maker, especially among such large auto-related businesses,” said company President and Car Buying Advocate, Anne Fleming. “We are thrilled to be the go-to marketplace connecting distinguished dealerships to more women buyers and prospects.”

Women-Drivers.com launched in 2009 and is a leading independent intel source regarding women’s experiences at new car dealerships. The company assist dealers in accelerating sales to this powerful buying segment through our brand reputation platform which ‘Certifies’ dealers and provides marketing, social and SEO benefits.

From women’s reviews, the WSI® Dealer Data Reports are used by dealer principals to evaluate KPI’s resulting in higher sales. The innovative content publisher, the Women’s Car Buying & Service Guide, feeds women and their families articles through dealer’s Facebook pages increasing likes, engagement and reach – while having visitors stay on dealer’s websites longer.

Women-Drivers.com is also pleased to announce that they have received funds from a private investment group to expand the company’s operations, technology and marketing.

About Women‐Drivers.com – Women-Drivers.com is the premier women’s online rating and review service, connecting female auto shoppers to Certified Women-Drivers Friendly® Car Dealers. We encourage extraordinary commercial experiences and lasting relationships between these two groups. The Company provides innovative web‐based marketing solutions that build trust and transparency, resulting in greater sales and servicing from women. Follow us on Twitter@womendrivers.

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Communicate tangible value-adds in your advertising.

If your store provides overnight loaner cars, include this in your messaging. It’s the #1 concierge item requested by women.

A confident, pleased buyer who writes a great review of her experience can influence countless other women to follow her lead.

Ask, track, and always respond to reviews.

Reviews are 3 times more influential than advertising when women buy a car.

Women want to read others’ experiences to help verify what dealerships to visit. Showcase these valuable testimonials on your home page or their own navigation section to build trust and credibility – don’t hide them in ‘About Us.’

One Size Does Not Fit All.

Step back and ask, who does your advertising really speak to?

Women are looking for connections with car dealerships.

Enhance your advertising by investing part of your ad dollars into what’s in it for her. Include dealer reviews and ‘Dealer of the Year’ awards. Remember to also sell your dealership, not only cars.

Never miss a simple action to upsell your store.

Offer a 3-minute tour, share about extended service center hours, mention that you offer overnight loaner cars, and give a free car wash coupon. Always look to surprise and delight.

Develop relationships with online guests.

Provide informative, helpful content in your BDC email response as well as link to reviews highlighting authentic consumer experiences.

76% of women rated their dealership’s website 3 out of 5 stars.

As the first point of engagement for customers, be sure your website represents your brand well, conveys trust, is welcoming, and contains educational content that adds value.

The #1 digital resource women use when buying a car is the dealership’s website.

Include images of women throughout your digital assets and online marketing campaigns.

It takes more than having a female spokesperson to market to women.

The #1 reason women choose to buy is TRUST which requires implementing new behaviors, attitudes, processes, and messaging.

Make your dealerships a welcome destination for all customers.

Always greet your customer through active listening, use empathy and understanding, and taking an interest in what they need or want – even if it’s outside the car purchase.

Include informative, engaging content on your website.

It helps build trust and ensures guests get value from your brand.

Behavior Economics demands tracking when your customers fall off.

Dealers with outdated behaviors and attitudes are losing traction with women in this competitive industry.

Measure and track the number of women leads and buyers each month.

You can’t grow what you don’t know.

Create the right conditions for the sale on the first visit.

Ask questions, listen, and get to know the customer. Never interrupt and don’t assume. Consider there won’t be a second visit.

Dealers need to shift the paradigm to effectively engage, market and optimize sales to women.

What is your Trust Dashboard with this market?

53% of millennial car buyers are women. Almost 4 in 10 women are the breadwinners in their family.

How is your current and future customer demographic represented in your front line team?

Crack the code by turning reviews into real-time data to make yours the go-to store.

Our platform collects unprecedented pre- and post-purchase analytics about what your #1 buyers want and prefer from participating dealers.

Transform your messaging and make the showroom more customer-centric.

92% of reviewers choose to opt into a 25-question survey summarizing their visit. This unbiased data is available in predictive analytics WSI (R) Dealer Data reports chronicling what these buyers want and experience.

Game-Changing Predictive Analytics.

What women want at the dealership has predominantly been an absent dialog; those statistics and conversations have generally been national. Dealers now have access to their own proprietary data through our platform. This provides leaders at each business the ability to have honest insights allowing for predictive awareness of behaviors, preferences, and experiences.