Women-Drivers.com updates Mobile Site Design with Emojis

Posted: August 11, 2016 by Anne Fleming, Car Buying Advocate

Women Can Now Show How They Really Feel

PITTSBURGH, PA – With the choices of car dealer review services today, and the highly competitive business climate, Women-Drivers.com provides car dealerships an innovative marketing opportunity to distinguish their business to women buyers.

This important business sector is influencing 85% of vehicle purchases. Further, in 2015, women buyers reported that 45% were purchasing the car by themselves. With an increased participation of dealers and reviewers alike, Women-Drivers.com continues to make its website and mobile platforms more relevant to both.

The company has unveiled an industry-first by allowing the user to choose from five emojis when reviewing their Purchasing, Shopping or Service Drive experience. “Emojis are used everywhere and are a quick way of expressing feelings. This supplemental feature allows women to share their overall dealership experience,” said President Anne Fleming. The emojis are:

Other New Features include:

Snap a selfie and #TagYourDealership
Top Certified Trusted Dealers come up first in zip code search
Simple to access reviewer’s dealership
Easy to use interface to read or write a review

About Women-Drivers.com
Women-Drivers.com is the premier car dealer review site focused on women+families. It connects women buyers to Certified Trusted Dealers. Sixty-two percent of women customers are not confident buying a car. Women-Drivers.com provides innovative solutions including reputation management, website content, and advanced Women’s Satisfaction Index® data and intel for dealers and OEMs to better understand women’s experiences when Purchasing, Shopping and Servicing their vehicles.

Connect with More Women Drivers:

Communicate tangible value-adds in your advertising.

If your store provides overnight loaner cars, include this in your messaging. It’s the #1 concierge item requested by women.

A confident, pleased buyer who writes a great review of her experience can influence countless other women to follow her lead.

Ask, track, and always respond to reviews.

Reviews are 3 times more influential than advertising when women buy a car.

Women want to read others’ experiences to help verify what dealerships to visit. Showcase these valuable testimonials on your home page or their own navigation section to build trust and credibility – don’t hide them in ‘About Us.’

One Size Does Not Fit All.

Step back and ask, who does your advertising really speak to?

Women are looking for connections with car dealerships.

Enhance your advertising by investing part of your ad dollars into what’s in it for her. Include dealer reviews and ‘Dealer of the Year’ awards. Remember to also sell your dealership, not only cars.

Never miss a simple action to upsell your store.

Offer a 3-minute tour, share about extended service center hours, mention that you offer overnight loaner cars, and give a free car wash coupon. Always look to surprise and delight.

Develop relationships with online guests.

Provide informative, helpful content in your BDC email response as well as link to reviews highlighting authentic consumer experiences.

76% of women rated their dealership’s website 3 out of 5 stars.

As the first point of engagement for customers, be sure your website represents your brand well, conveys trust, is welcoming, and contains educational content that adds value.

The #1 digital resource women use when buying a car is the dealership’s website.

Include images of women throughout your digital assets and online marketing campaigns.

It takes more than having a female spokesperson to market to women.

The #1 reason women choose to buy is TRUST which requires implementing new behaviors, attitudes, processes, and messaging.

Make your dealerships a welcome destination for all customers.

Always greet your customer through active listening, use empathy and understanding, and taking an interest in what they need or want – even if it’s outside the car purchase.

Include informative, engaging content on your website.

It helps build trust and ensures guests get value from your brand.

Behavior Economics demands tracking when your customers fall off.

Dealers with outdated behaviors and attitudes are losing traction with women in this competitive industry.

Measure and track the number of women leads and buyers each month.

You can’t grow what you don’t know.

Create the right conditions for the sale on the first visit.

Ask questions, listen, and get to know the customer. Never interrupt and don’t assume. Consider there won’t be a second visit.

Dealers need to shift the paradigm to effectively engage, market and optimize sales to women.

What is your Trust Dashboard with this market?

53% of millennial car buyers are women. Almost 4 in 10 women are the breadwinners in their family.

How is your current and future customer demographic represented in your front line team?

Crack the code by turning reviews into real-time data to make yours the go-to store.

Our platform collects unprecedented pre- and post-purchase analytics about what your #1 buyers want and prefer from participating dealers.

Transform your messaging and make the showroom more customer-centric.

92% of reviewers choose to opt into a 25-question survey summarizing their visit. This unbiased data is available in predictive analytics WSI (R) Dealer Data reports chronicling what these buyers want and experience.

Game-Changing Predictive Analytics.

What women want at the dealership has predominantly been an absent dialog; those statistics and conversations have generally been national. Dealers now have access to their own proprietary data through our platform. This provides leaders at each business the ability to have honest insights allowing for predictive awareness of behaviors, preferences, and experiences.